Return & Exchange Policy
RETURNS/EXCHANGE POLICY
1. Returns and Exchanges
Timeframe: Returns or exchanges are accepted within 3 days from the date of delivery.Return Pickup Attempts:
- Return or Exchange pickups will be attempted within 3-4 working days from the date of the request.
- To support claims of defective products, record a clear unboxing video.
- A maximum of three pickup attempts will be made.
2. Refund Process
For COD Orders- Refunds will be processed in the form of "Store Credit" within 8-10 working days after the return pickup is completed.
- Refunds will be credited to your original payment method within 8-10 working days after the return pickup is completed. (Reverse Shipment Fee: A fee of up to 15% of order value per item may be deducted as per our Fair Usage Policy)
- COD payments will be refunded in the form of "Store Credit" ,which can be used on future purchases.
- Reward points, store credits & shipping charges (If any) are non-refundable.
3. Conditions for Returns
- Items must be in their original condition with intact tags.
- Products that are visibly used, worn, or returned in poor condition will not qualify for a refund.
4. Self-Shipping for Returns
If reverse pickup services are unavailable in your area, you’ll need to ship the product(s) to the following address:
KINA WAREHOUSE
13/1 Lakshya Badgara Crest, 4th Floor, Office No. 404, New Palasia
Indore-452001 (M.P)
Shipping Instructions
- Pack the items securely to prevent loss or damage during transit.
- Include your Order ID and registered mobile number on the package.
- Ensure all items are in unused condition with tags and packaging intact.
Reimbursement
- For prepaid orders, ₹100 (towards courier charges) will be refunded to your bank account.
- For COD orders, the refund will be credited in the form of "Store Credit".
5. Reporting Damages
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If the product does not meet standards at delivery, notify us within 1 day via:
a. Instagram DM: @kina.label
b. WhatsApp: +91 9009994549 - Upon receiving the returned product, our team will inspect it and notify you about the refund eligibility. Refunds are processed within 30 working days from confirmation.